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Collaboration and Intelligence
My interest in text analytics had its roots in collaboration and knowledge management. In the past, I’ve focused on the evolution of collaborative solutions from supporting team-based initiatives to broad extended enterprise initiatives. Over the last several years, Web 2.0 technologies have demonstrated the potential to move us beyond the notion of an extended enterprise and towards the notion of community. The extended enterprise refers to all the players within a value-chain. A community extends beyond the value-chain to include shareholders, governmental agencies, and others.
As Web 2.0 enables the expansion of community conversations and content, the amount of unstructured data multiplies. This represents the linkage between the evolution of collaboration and text analytics: Ease of collaboration drives an increase in unstructured data. This increase translates to a higher percentage of critical intelligence available via unstructured data.
These two dynamics can be viewed on two axes: collaboration and intelligence. Successful enterprise strategies and architectures will move the enterprise forward on these two axes. They will move from internal, team-based relationships to collaborative relationships with everyone, and from traditional business intelligence to advanced analytics that deal with both structured and unstructured data. The higher up the collaborative axes you go, the more critical the need to effectively gather and leverage the resulting intelligence – and the more challenging the task becomes. The outcome is well worth the effort: new forms of innovation and innovation velocity.
Leveraging the collaborative capabilities of Web 2.0 technologies harnesses the power of people (teams, organization, enterprise, extended enterprise, community), while emerging forms of advanced analytics unleash the power of their collective intelligence. With this, knowledge workers interact with information and one another more effectively. It’s not difficult to imagine the benefits to the extended enterprise, where the collective intelligence of complete value chains goes untapped today.
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