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A Holistic Listening Platform
Most of my discussions these past several weeks have involved the risk and opportunity of social media and the growing number of customer and employee interaction channels. The explosion of data and content is not limited to social media and represents a top of mind issue for many companies.
Compliance Week Video
I spent some time today with Compliance Week Editor & Chief Matt Kelly. A video of our discussion will be available via the Compliance Week website around August 10th.
Five Use Cases to Leverage Twitter
In this article by Bernhard Schindlholzer titled Five use cases to leverage Twitter, Mr. Schindlholzer does a great job describing the value of the insight available via Twitter.
Social Media Monitoring and Consolidtion
I’ve been talking a lot lately about the market confusion in the text analytics space - and social media monitoring is as confusing as any application of text analytic technology. Knowing how many times a product or service is mentioned on twitter does not provide valuable insight.
Reporting, planning and Analysis for the Masses
I spent many years at AT&T watching organizations, divisions and departments build their own Excel-based reporting and planning systems. These systems took on a life of their own; with production MIS systems reduced to the role of data source for these business-maintained applications. Business users did this for a number of reasons:
Social listening and intelligent workflow
I've been discussing the notion of intelligent workflow with prospects in recent weeks. Companies already have the ability to drive workflow based on business rules; but those rules focus on structured data. What if workflow could be driven by the insight from both structured data and text?
Making Sense of The Deluge of Data
The validation just keeps on coming. This quote from an IBM news release today says it all: "More than 60% of CEOs surveyed cite industry transformation and the information explosion as the most significant factors facing their organizations over the next 5 years".
The Analytics Space Gains Momentum
The analytics space continues to gain momentum. This week SAP announced the acquisition of Sybase: SAP Acquires Sybase.
Social networking now part of the job
When I first start blogging several years ago, I focused first on Web 2.0 and then on analytics. It seemed like a natural pairing when you consider the data explosion driven by Web 2.0 technology. Back then, I thought that companies everywhere would deploy social network technology internally to foster collaboration and capture and retain knowledge.